Mobb Contact: Support, Help & Complaints 2026

We offer two ways to get in touch: live chat and email. Live chat is the quickest route for anything time-sensitive, such as a deposit that hasn't appeared or trouble logging in, and it is generally staffed around the clock, although we haven't fixed published hours. For anything that needs more detail, or where you'd like to attach documents or screenshots, email us at [email protected]. We don't list a phone line or a postal address for customer queries, so please use one of the two channels above and we'll take it from there.

The more we know up front, the fewer back-and-forth messages you'll need. Please tell us your username and the email address registered to your account, then describe what happened in plain terms: what you expected, what you saw instead, and roughly when. Screenshots are very helpful, especially of error messages. For payment queries, add the transaction ID, the method used, the amount and the date. Never send your full card number, your password or any security codes. We will never ask for them, and you shouldn't share them with anyone.

Live chat is designed for instant, conversational answers, so you should be connected with an adviser quickly in most cases. Email is better suited to detailed or document-based requests, and we aim to reply as promptly as we can, with straightforward queries normally answered sooner than complex ones. If your matter needs a check from another team, such as payments or verification, we'll tell you what we're waiting on rather than leave you guessing. Replying to your original email thread, instead of starting a new one, keeps everything together and speeds things up.

As a UK-facing casino, we're required to confirm who our players are, so identity (KYC) verification is part of opening and using your account. If you're unsure which documents are accepted, why a check is still pending, or how to secure your login with two-factor authentication, get in touch and we'll walk you through it. You can also ask us about updating personal details, resetting access, or closing your account. Uploading clear, complete, in-date documents the first time is the best way to avoid delays.

We support Visa, Mastercard, PayPal, Apple Pay, Open Banking, Trustly, Skrill, Neteller and Paysafecard, all in GBP. If a deposit hasn't landed or a withdrawal looks slow, send us the transaction ID and method so we can trace it. As a guide, e-wallet withdrawals typically arrive within 24 hours once approved, while cards and bank transfers usually take one to three working days. Limits can vary by payment method and account status, so check the cashier for your exact figures, and contact us if something doesn't look right.

If something goes wrong, tell us first. Explain the issue clearly through live chat or email, and ask for it to be logged as a formal complaint if you feel it hasn't been resolved. We'll review it fairly and come back to you with our findings and the reasons behind them. If you're still not satisfied after that, you can take the matter further. As a UK-licensed operator, we are regulated by the UK Gambling Commission, and you're entitled to escalate an unresolved dispute through the independent resolution route we'll point you to.

Gambling should stay enjoyable and within your means. You can set daily, weekly or monthly deposit limits, take a time-out, or use reality checks in your account settings. If you'd like to stop altogether, contact us and we'll arrange self-exclusion promptly, and we also take part in GamStop. If you're worried about your play or someone else's, free and confidential support is available from specialist UK organisations. You must be 18 or over to play. Please only stake what you can afford to lose.