Mobb Privacy Policy 2026: How We Handle Your Data

When you register, we ask for your name, date of birth, address, email address and a password. To meet our licensing duties, we also collect identity (KYC) documents such as a passport or driving licence, proof of address, and, where needed, evidence of the source of your funds. As you play, we record your account activity, deposits, withdrawals, bonus usage and game history. We also gather technical data like your IP address, device type, browser and approximate location, along with the messages you send to our support team.

We use your information to open and run your account, confirm that you are 18 or over, process payments and deliver the games and offers you choose. We also rely on it to prevent fraud, money laundering and underage play, to spot signs of harm so we can step in early, and to answer your questions. If you agree to receive marketing, we use your details to tell you about promotions, and you can switch that off whenever you like. We never use your data to pressure you into gambling more.

Under UK data protection law, we need a lawful reason to handle your data. We rely on contract when we must process information to provide your account and pay out winnings. We rely on legal obligation when licensing, anti-money-laundering and safer gambling rules require us to verify and monitor customers. We rely on legitimate interests for security, fraud prevention and improving our service, always weighed against your rights. Where we send marketing or use non-essential cookies, we rely on your consent, which you can withdraw at any time.

We only share information where there is a clear need. That includes payment providers such as Visa, Mastercard, PayPal, Apple Pay, Open Banking, Trustly, Skrill, Neteller and Paysafecard, along with identity-verification and fraud-screening partners. We may also pass details to game providers, hosting and support-tool suppliers acting on our instructions, and to our regulator, the UK Gambling Commission, or law enforcement when the law requires. We may check your status against the GamStop scheme. We do not sell your personal data to anyone.

We keep your data only for as long as we have a genuine reason to. Account and transaction records are normally held for the period required by gambling and financial regulations after your account closes, which allows us to handle disputes, audits and legal claims. Identity documents and verification records follow the same approach. Marketing preferences are kept until you opt out. Once a retention period ends, we delete the information or anonymise it so it can no longer identify you.

You have the right to ask for a copy of the personal data we hold, to have inaccurate details corrected and, in some circumstances, to have your data erased. You can ask us to restrict or object to certain processing, to move your data to another provider, and to withdraw consent for marketing at any time. Some information must be kept to satisfy our legal duties, and we will explain if that applies. If you are unhappy with our response, you may complain to the Information Commissioner's Office.

We protect your information with SSL encryption in transit, restricted internal access and ongoing monitoring of our systems. Two-factor authentication is available to add another layer to your login, and our KYC checks help ensure accounts are only used by their rightful owners. No online service can promise perfect security, so please choose a strong, unique password and never share your login details. If we ever suffer a breach that puts your rights at risk, we will tell you and the relevant authorities as the law requires.

We use cookies and similar technologies to keep you signed in, remember your settings, protect against fraud and understand how the site is used. Essential cookies are always active because the service cannot work without them, while analytics and marketing cookies depend on your choices. You can change your preferences at any time through your browser or our cookie banner. For a full breakdown of each cookie, what it does and how long it lasts, please see our separate cookie policy.

If you would like to use any of your rights, or simply have a question about how we treat your data, contact our Data Protection team through the support section of your account or via live chat, and ask for it to be routed as a privacy request. We may need to confirm your identity before acting, to keep your information safe. We aim to respond within one month. If you ever feel gambling is affecting your wellbeing, our deposit limits, time-outs and GamStop tools are available to you.

We may update this policy from time to time to reflect changes in the law, our services or the way we handle data. When we make a meaningful change, we will let you know through the site or by email and show the date of the latest revision. Please check back occasionally so you stay informed. By continuing to use your account after an update takes effect, you confirm you have read the revised policy, and you can always close your account if you disagree.